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Subject to normal use, Creative Playthings warrants to the original purchaser all wooden components, in their respective category, against insect damage and wood rot from the date of original installation. The lumber in Creative Playthings' Naturaline™ and Special Pine™ sets is covered by a Lifetime Warranty. The lumber in Basic Pine sets is covered by a 10-year warranty. All plastic and fabric parts, including rope ladders, trapeze bars, chains and hardware are warranted for 1 year from the date of installation. Labor and installation is warranted for 30 days from the date of installation. Within a 30-day period Creative Playthings will repair or replace, at our option, defective merchandise free of charge, provided that the defective part is a manufacturer's defect and not a seasonal check. Creative Playthings requires photographs of the part in question. The respective servicing center must be contacted for authorization for all warranty related service. All returns must be accompanied by a dated proof of purchase. After the 30-day period contact customer service at: 1-800-598-4997. Creative Playthings will repair or replace, at our option, defective merchandise for a service charge, provided that the defective part is a manufacturer's defect and not a seasonal check. Creative Playthings requires photographs of the part in question. It is the customer's responsibility to perform regular inspections and maintenance to ensure that the product is not prematurely aging. These inspections should include an evaluation of the stained finish, all ropes, chains, hardware and wooden components. A complete listing of replacement parts is available through your Creative Playthings retailer. This Limited Warranty does not cover the labor or cost of labor for replacement of the defective item after 30 days; the cost of freight after the initial 30-day period; any incidental or consequential damages, cosmetic defects that do not affect the structural integrity of the unit; items damaged due to vandalism, acts of God, improper usage, improper installation or other abnormal conditions. Seasonal checks and surface cracks are natural characteristics of all outdoor wooden play equipment, and are not considered defects nor covered under this warranty. 
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